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Title:Genesys Architect - Genesys call center
Location:Washington Navy Yard, DC

Position: Genesys Architect - Genesys call center
Rate: $125.00/hr W-2, C2C-No, US Citizen and Green Card only!
Location: Washington Navy Yard, D.C.
Duration: 12+ - Months

This resource will act in two roles throughout the project:

1) Resource will be expected to complete and/or lead the completion of detailed design for Inbound, Outbound, GVP solution and architecture documents including Visio diagrams, infrastructure kit lists, security plan definitions, and similar technology architect activities.

2) In addition, the resource will lead the build and installation of the new Genesys components in the lab / production environment. This may include installation and/or configuration of Genesys software components and integration-related activities with the network, telephony and application teams.

Primary duties:
        Develop Architecture standards for enterprise contact center solution.
        Evaluate next gen technology within contact center area.
        Create end to end Voice architectural diagrams and documentation
        Installation/configuration and/or development of Genesys CTI platform with Dynamics CRM 2016 (on premises) and Unified Service Desktop
        Develop design standards for contact center projects.
        Act as Mentor to junior resources.
        Build the routing design
        Design, Build and Implementation of contact center solutions.

Other Required Skills:
Should have experience (5 years or more) with the Genesys sip sdk
Should have experience (5 years or more) Statserver
Hands on experience with development and installation of Genesys
Call center experience for federal goverment
Infomart etl work and consultation

Should have a genesys social or partner community relationships

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