|Title:||Inside Sales Representative|
Position: Sales Professional
Rate: $35K + uncapped commission plan a with targeted
comp year 1 above $70K!
Location: Birmingham, AL
Under manager supervision, the Inside Sales
Representative is responsible incremental revenue through inbound and outbound
sales calls. This includes lead campaigns and telephone prospecting targeting
SQG (small quantity generators) existing customers and new prospects.
Conducts business needs analysis and develops appropriate
service solutions for the customer/prospect.
Focuses sales activities on value-added services,
compliance initiatives, and other revenue generating activities.
Responsible for retaining customers that are considered ‘
at risk’, have been identified as potential lost business
Determine customers’ needs/requirements and negotiate an
appropriate resolution by right sizing, price adjustments, and/or resolving
service quality issues.
Makes outbound and receives inbound sales calls for
potentially new and/or existing customers to sell our products and/or services.
Acquires new customers and converts existing customers through prospecting in
assigned territory, outbound marketing/lead campaigns and referrals
Effectively qualify clients through the use of
Value-Based selling methods. Researches customer/prospect history and business
needs in order to develop a complete service proposal, while targeting upgrade
and cross-sell opportunities of additional products/services. Sell the value of
the recommended solution, and retain/up-sell revenue if possible.
Builds a pipeline of potential future business by
prospecting via the Internet, assigned territory lists, outbound marketing/lead
campaigns and other sources as identified. Forecasts Quarterly, Monthly and
Weekly sales metrics within 5% of actual results and provides reports to SQ
Sales Management. Effectively meets assigned performance factors (key
expectations) within assigned parameters.
Work with cross functional team members including
transportation, billing, collections, sales, and customer experience
departments to assist in providing satisfactory solutions from the customer
perspective in order to retain business, and leverage communication from other
departments to identify sales opportunities.
Effectively uses technology based CRM (Customer
Relationship Management) tool for lead follow-up, sale cycle disposition,
pipeline management, forecasting and lost opportunity tracking. Keeps
comprehensive and accurate notes in the system.
Provide tracking data to the SQ sales organization to
assist in developing policies and programs to help drive sales. Identify sales
trends when possible and provide management with updates.
Perform other miscellaneous and related duties as
required or requested.
Education equivalent to Bachelor’ s Degree in sales or
marketing preferred, demonstrating good knowledge of business processes and
order entry systems. Or Bachelor’ s degree in other related field, with
previous sales and/or marketing experience. Or two or more years of outbound
sales experience, or the equivalent in related work experience, demonstrating
the ability to manage and develop existing and prospective accounts.
Must have experience with customer relations and support
as well as exhibit leadership abilities.
Demonstrates general knowledge of Microsoft Word, Excel,
Outlook and contract management software.
Demonstrates the desire and ability to learn company billing/customer
database software in addition to learning the features of all company services
and products and different levels of account options.
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